As seen in a Berlin hotel:

Arrow towards door: fails, arrow pointing away from door: door opens (click for full size)

Whoever made these things needs to re-read his usability 101 book.

8 Responses to “As seen in a Berlin hotel”

  1. Paul Bolle

    It seems there are still two additional ways to insert that card in this lock, aren’t there? Do those fail too?

    Reply
    • Simon

      Sounds more like a professional tester’s response, to me. In my experience, engineers tend to overlook that kind of thing – and a good tester knows that.

  2. Paul Bolle

    @Björgvin: perhaps I’m just easily distracted, clumsy, absent minded, but I seem to recall an endless stream of, sometimes very sophisticated Everyday Things, that only allow you to insert whatever it is they are swallowing (debit cards, credit cards, parking tickets, etc.) the One True Way. A personal favourite are machines that are smart enough to recognize paper money, but insist on having those fed just right.

    But I must say this Everyday Thing, or actually the card, has added a nice twist by using that arrow. A perfect 10, I’d say!

    Reply

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